• All materials such as worksheets, textbook copies, other documents, etc. used in lessons by CUBE Education Limited (“CUBE”) teachers, whether distributed to students as part of an all-inclusive course fee or purchased separately constitute the valuable, intellectual property of CUBE and may not be photographed, copied, scanned or reproduced, distributed or shared with other parties without the prior written consent of CUBE.

• CUBE’s teachers are only permitted to teach and provide educational services at CUBE’s Learning Centers. CUBE’s students, parents or guardians must not solicit or make private arrangements with CUBE’s teachers for tuition. Unless authorised by CUBE staff, CUBE’s students, parents or guardians must not contact CUBE’s teachers directly outside of lesson hours. Any queries relating to scheduling and payment should be raised with CUBE’s staff.

• CUBE’s teachers are not allowed to give their personal contact information to, or to meet students, their parents or guardians outside of CUBE premises. CUBE teachers who have resigned or left CUBE for any reason are not permitted to contact or provide lessons to CUBE students within six (6) months of leaving CUBE’s employment. If you would like to contact a CUBE teacher for any reason, please approach our front desk staff or email academy@cubeedu.com.hk.

• To ensure that private lessons / small groups are conducted effectively, it is of utmost importance that students and parents communicate clearly and early with CUBE staff if there are any topics or specific areas on which a student requires particular focus. CUBE expects the student to make this known to CUBE upon enrollment or at least two working days before the commencement of the lesson. CUBE cannot be responsible for a lesson failing to match the student’s expectations if such information is not provided in a timely manner. CUBE teachers are prepared to adapt their teaching to accommodate a particular syllabus or materials but will otherwise prepare lessons and strengthen core content with selected materials.

• CUBE allocates students to teaching schedules on a “first-come, first-served”, confirmation-by-payment policy. CUBE reserves the right either to release to other students or to cancel outright any offer of lessons which have only been reserved verbally or in respect of which the relevant payment confirmation deadline has passed. Full payment must be received prior to the indicated deadline. All lesson enquiries and bookings should be made through the front desk. Students and parents should check their emails/ WhatsApp regularly for announcements and notifications from CUBE.

• A minimum enrolment of 2 students is required for any group course to commence and CUBE reserves the right to cancel a group course in the event of insufficient enrolment, in which case the student will be offered a transfer to another suitable course or enrolment in a private lesson upon payment of the price difference. Refunds will be issued if there is no suitable course or private lesson available. Teachers are assigned to courses at the discretion of CUBE, subject to course demand and teacher availability.

• Payment for booked lessons must be settled on or before the first scheduled lesson of the month. CUBE does not provide refunds where a student desires to cancel or withdraw from booked lessons.

• We will try our best to reserve regular timeslots for a student who books at least four classes in the same month with the same teacher and timeslot. During boarding and peak holiday periods, regular timeslots may be adjusted based on course arrangement needs.

• During summer term enrollment, lesson prices will be applied based on the grade / level that the student will be entering in the next following academic year.

• For students enrolling into a private group lesson, they should have confirmed the schedule among themselves. If one or more student drops out from the lesson, the remaining student will have the lesson as a private individual lesson. Price difference may incur for this situation.

• Lessons reserved with CUBE are personal to the student and non-transferable. Switching lessons with other students, whether friends or family members, is not permitted. CUBE reserves the right to discontinue a student’s enrolment at any time due to late payment or disruptive behaviour in class.

• CUBE does not offer make-up classes or refunds for missed classes due to a student’s inability to attend for reasons such as school activities, field trips, schedule conflicts, or (unless a doctor’s note is provided and the make-up lesson is rescheduled to an available timeslot within 14 calendar days of the corresponding lesson) sickness. Parents and students are responsible for checking their schedules carefully before signing up. In case of sickness, students need to inform CUBE in writing of their likely absence at least 3 hours before the scheduled lesson by WhatsApp or email.​

• Lesson rescheduling is subject to the following conditions:

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• The time, date and teacher of the rescheduled lesson is assigned by CUBE (we will arrange an appropriate teacher of the same subject specialisation; we regret that rescheduling times will be limited and final).

• If the course fees of the original lessons are more than that of the rescheduled lessons, the difference will be forfeited.

• Lesson scheduling is offered at the complete discretion of CUBE.

• Rescheduled lessons must be confirmed on the same day of request made. The rescheduled lesson must be within 14 days from the date of the original lesson. If the said lesson cannot be rescheduled within a month from the date of the original lesson, the relevant lesson fees paid shall be refunded to the student.

• CUBE shall not be liable for any failure to conduct the whole or any part of an online lesson resulting directly or indirectly from disruption of internet service, defective third-party hardware or software.

• Assignments set by CUBE teachers are an integral part of a student’s learning experience and the amount of homework given in each lesson is determined by the teachers. Students are expected to complete all assignments, including assigned readings and homework. Parents and guardians are responsible for making sure the student completes all assignments at home. Where CUBE teachers identify work of outstanding quality CUBE encourages students to permit reference to their work for educational or promotional purposes.

• Where students’ work draws from materials provided by CUBE and relevant publicly available resources then this must be acknowledged by provision of appropriate references. Plagiarism (wrongfully appropriating another’s work or ideas and presenting it as one’s own) is a serious breach of academic honesty and CUBE rules. Students are expected to submit assignments and work free from plagiarism and any students whose work is found to contain plagiarised material, whether from fellow students or public resources, will face serious consequences. CUBE will not be held responsible for any consequences of student plagiarism.

• A progress report may be provided as part of the course fee at the end of each term or month for students who attend four or more lessons, if the student shall opt for it. Any additional reports or special requests may be subject to an additional charge.

• All lessons at CUBE will be cancelled upon the hoisting of a Tropical Cyclone Warning Signal of 8 or above, or if the Black Rainstorm Warning is raised. Under certain “extreme conditions” caused by super typhoons, such as serious disruption of public transport services, extensive flooding, major landslides or large-scale power outage, the Government will review the situation (including public transportation and other aspects). Announcement will be made before the Hong Kong Observatory replaces Typhoon Signal No. 8 with Typhoon Signal No. 3 on whether the “extreme conditions” apply and warrant the issuance of an announcement on “extreme conditions”. Classes cancelled as a result of weather shall be rescheduled to within 14 days from the date of such cancelled lesson. 

• Classes will resume two hours after the Tropical Cyclone Warning Signal is reduced to a lower signal or if the Black Rainstorm Warning is cancelled or replaced by the Amber or Red Rainstorm Warning during our opening hours, or when “extreme conditions” are no longer in force (i.e. the two-hour period after cancellation of Typhoon Signal No. 8). No refunds will be granted due to weather or other acts of nature beyond our control. 

• CUBE reserves the final right to offer any make-up classes to students who are unable to attend lessons due to adverse weather conditions. Any make-up classes will be rescheduled to within 14 days from the date of the original lesson. 

• For the safety of students / parents, CUBE reserves the right to suspend lessons in view of any unexpected or emergency situations. Lessons affected shall be rescheduled within 14 days of the date of the original lesson.

• For safety, security and other relevant reasons, CCTV cameras are in operation within the school campus including but not limited to the customer service area, waiting areas, classrooms, corridors, and study areas. CUBE shall not be held responsible for personal injuries, accidents, losses and damages, whether to personal property and effects or to computer hardware or computer files, incurred by any student while at CUBE premises or logged into CUBE computer networks.

• CUBE shall not be liable for any loss, damages, charges or expense, whether direct or indirect, which may be incurred by parents and students arising from or in any way connected with CUBE.

• All academic work, including but not limited to written, recording or artistic workstyping, submitted by students to their instructors and/or other academic supervisors, is implied that the students allow CUBE for using their academic work in CUBE’s operations, including but to limited to administration purposes, promotionadvertising, tuition, etc.

• Photographs and videos may occasionally be taken by CUBE during lessons for educational or promotional purposes, in which case CUBE reserves all rights to images and footage.

• The interpretation of these policies shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region (HKSAR). Disputes arising out of or in connection with this legal notice shall be subject to the exclusive jurisdiction of the courts of the HKSAR.

• CUBE reserves the right to amend its policies without prior notice.

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Version: December 2021